[Resolved]  Bajaj Finserv — fraud transaction on emi card

Address:

Pune, Maharashtra, 411046

I had taken two loans from bajaj finance.
As soon i foreclosed the loan, started getting sms on emi card offers and getting calls from number which true caller shows "customer care" he asked me some details about me by call and asked me for tell me the number which shows in SMS that means OTP in between 10 minutes i informed bajaj finserv executive and did some process with his manager and tell me that dont worry we cancelled that transaction and i left that office. One fine day i got message saying "your order has been dispatched of rs 64900" immediately i went to the customer care and asked informed them about the message. They said you can ignore the message there are no transactions reflecting. I also asked them to block the card. he confirmed the same and asked to destroy the card. After 20 days, i am getting a message to keep the funds in my account for the emi. That too for 3 loans. And again I went to the shivaji nagar pune branch he told me to mail us on [protected]@bajajfinserv.in and also go to vimannagar branch for more information.I have written several mails and no response. I went to that branch too and then the lady told me that i didn't get your mail and asked me to mail on other mail id that is something "greivanceredressal" i did it. But i dont get any mail revert.
I do have the recording which says the card is blocked. Also having all the proofs and documents as well as cyber cell registered complaint. There are several complaints with the same issue. Bajaj is purposefully doing fraud transactions. Consumer court please help