Bajaj Finserv — issue in refer to bajaj finance ecs and complaint

Address:

Flat No 219, Gaur heights, Sec-4, Vaishali, Ghaziabad, Ghaziabad, Uttar Pradesh, 201010

Dear concern,

I, nancy gupta is having a emi card in bajaj finance with registered mob no : [protected].
Today at 2:14 pm i received a call from the no.[protected] name : pooja saying that i am calling from bajaj finance legal department. We have recieved a complain against urs for non-payment payment of rs 1234.in case you don't pay we will raise a complain in cibil to make changes as per ur non payment and also a penalty of rs 15000 against from police station in vaishali/ court.
I asked her the loan account no she was not knowing. I said i will make the payment in case of any pendency in loan account number but she said to do the same in dummy account number as bajaj finance had told them to do the same.
I confirmed from customer care they said that there is no pending charges or bounce charges from the said loan account no. And also with other loan no mapped with my mobile no.
I also asked them that why ecs is not happening for the same as i have already registered for ecs.

Firstly i recieved the call from mobile no and also not on my registered mobile number but on other number.
I enquire customer care for the same they told be that there is no pendency or bounce or pending payment (Missed payments). Just want to know what to do now?

Pls let me know the correct information and also in case this is a fraudulent call then what action need to be taken to be safer in future.

Regards

Nancy gupta
[protected]