Bandhan Bank — insurance claim not received

Address:

Indore, Madhya Pradesh, 452010

My mother was an loanee of bandhan bank she takes a personal loan of from bank, in half of the repayment time she got died and we stop paying that installment their executive comes to us and assured that if you fill all installment we release your insurance settlement we complete all installment and claim for the insurance but from last one year bank didn't give any claim to us and now they asking for insurance policy no. They never share that policy no. To us, and the worst part is there is no single man responsible their always we meet a new person and he/she just promise us to help, nothing will happen.