Banggood.com — i have not received my order no[protected]/date-19.01.2019 till today | |||||
Seller and courier cheating me. Tracking link-https://www.tracking more.com/allijoy-tracking. Html number=aljcc[protected]yq and http://ecom express.in/tracking/ awb_field=[protected] send message out of delivery but i have not received tillyet. Another finally tracking information-16.03.2019 redirection under new airway bill number-[protected] delhi send message closed. Final message tracking number-aljcc[protected]yq date-01.03.2019 delhi pickup cancelled by customer. My item name is-mens big size casual outdoor washed double seded wear vest. I paid total rs.3, 056.75. So i request you kindly help me for refund my amount or resend my item by india post. Was this information helpful? | |||||
 3 Comments | |||||
Comments
My order no [protected]. ( A[protected]HUW) you have sended me torn casual shirts tops with small size. kindly replace it and send to me good new and good quality of casual shirts Tops with 4XL size.
A[protected]HUW and also send me yr email I'd with contact no and reply to email I'd that is [protected]@gmail.com
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A[protected]HUW and also send me yr email I'd with contact no and reply to email I'd that is [protected]@gmail.com
Anilsingh Kushwah's reply, May 16, 2019
I received my order of casual shirts Tops in torn condition with small size I need 4XL size .I am trying to call and contact but nothing is repliyed by you. Kindly do something and it's shame on you as one month and more gone past you did nothing
Dear Anilsingh Kushwah,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Contact Information
AT-medical campus po-Mohana, Dist-Gajapati,State-Odisha,INDIA, Mohana Odisha India
India
India
BANGGOOD
File a Complaint
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team