Axis Bank Ltd Credit Card Division — charges levied

Address:

Nagpur, Maharashtra

Hi,

Myself Rajesh Dupukuntla had applied for AXIS MYWINGS([protected]) credit card, after receiving the card I came to know
that the offers/features explained by your representative are different from actual. So I made a request for cancling the card(MY WINGS ). I
got call from your representative,retention department and I explained why I am canceling the card, then she suggested me to swap the card with platinum card. She assured me that I need pay membership fee for platinum card only. But membership fee is charged for MYWINGS card which is
Rs.1200+applicable taxes, for the same I called customer service department made a request/complaint for reversal of membership fee
complaint no is:62646385 on 20-Oct-2012, For the same I sent a mail on 12-Nov-2012, as well as 14-Nov-2012 till date resolution is not made.

Apart from this my payment due date is 14-nov-2012 and I made a payment on 14th Nov itself through bill desk which is provided by the bank and it has been realized to bank on 19-Nov-2012,for this they charged late payment fee,debit interest and service tax. I demanded the reversal of applicable charges and taxes on 30-Nov-2012 and they reversed the late payment fee and service tax but not debit interest. So I called them on 2-Dec-2012 for reversal of debit interest, they declined my request/demand claiming that I made the payment late,so they can not reverse the debit interest. I use other bank credit cards as well as and I make the payment on due date and it will be realized to bank after 2 days but they never charged me late payment charges.

What is my request is that I am paying charges and fees which are not my mistake. please look into the issue and do the needful ASAP



Thanks and Regards

D Rajesh
Nagpur,
maharastra.