[Resolved]  ICICI Merchant Services — GPRS EDC Machine not working for 14 days

Address:Chennai, Tamil Nadu

Our ICICI GPRS EDC Machine has not been working for the past 14 days and all efforts from our side to have icici fix it are in vain.

complaint - 20134zq2005

There is no sense of customer care and all responsible people ignore calls / give false promises of getting it fixed "today".
The wonderful customer care are so damn idiotic that the only thing they can respond is "we've forwarded the request to concerned dept and they will respond back" - Who the hell is this concerned dept - they have no clue, nor they have contact details

IF anyone is looking at these complaints from icici, i hope they stand up and resolve the issues. my honest advice to all prospective merchants is to never take icici merchant service's help in setting up your payment solution, because they have no damn care about your business...
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Sir/Madam,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4194863' in the subject line.

Regards,
ICICI Bank Customer Service Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23618
    Pending
    2043
    Resolved
    14252
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information