[Resolved]  Bata India — hush puppies new shoes bought at 70% discount hardly worn lace hook broken

Address:	New Delhi, Delhi, 110057
Website:	www.bata.co.in

From: Abhishek Garg
Sent: Wednesday, August 9, 2017 5:03 PM
To: Customer.[protected]@bata.com
Subject: Fw: Your Concern about Bata Product


Hello,

You have not replied to my earlier mail as you refuse to repair or replace a shoe bought at 70 percent discount for Rs. 1800 against Rs. 6000. But shoe has hardly been worn and it cannot be repaired. I have shown it to 2 different cobblers and both told me the lace will again get broken. I want a refund of my 1800 rupees I paid else this seems like a good case to go to consumer court and I will lodge complaints in various online forums like Twitter, Facebook and the like and I will get an article taken out in the papers as well.

Looking forward to a prompt action for redress asap,

Abhishek Garg

[protected]

From: Abhishek Garg
Sent: Wednesday, July 12, 2017 1:15 PM
To: Customer.[protected]@bata.com; Customer Service
Subject: Fw: Your Concern about Bata Product

Dear Bata customer service

How are you

I got the shoe repaired from Hush puppies store at promenade mall and today I tried to wear it for the first time and immediately the shoe broke again and the shoe is unusable despite being a very comfortable shoe and please find attached 2 new pictures along with original defect picture. This is clearly a manufacturing defect in the shoe itself and it is not my fault.

I spoke today on phone to Mr Arjun who manages the Promenade Mall Hush Puppies store at [protected] and he said I need to contact Bata and there is nothing he can do.

I understand the shoe was bought on sale and request you to refund my money that I paid as product is literally unusable.

Looking forward to a prompt action for grievance redressal.

Thanks
Abhishek Garg
[protected]
________________________________
From: Abhishek Garg
Sent: Friday, June 16, 2017 6:57:53 PM
To: Customer Service; Customer.[protected]@bata.com
Subject: Re: Your Concern about Bata Product

This is not good that you go not want to repair the shoes, it was a fresh product and not a seconds product. Shoe was purchased on discount but certainly not for free. I had kept it with box in my almirah from Jan 17 to April 17 and took it out in May 17. I had barely worn it maybe 5 times when the cloth hook containing the beginning laces got torn as per attached picture.

Now please confirm i[censored] cannot repair it and if yes, I will try to get it repaired by a local cobbler and I will also remember to think twice before buying a sale product from Hush Puppies which is an international brand known for durability and comfort and reliability.

Thanks,
Abhishek

Sent from my Samsung device

-------- Original message --------
From: Customer Service
Date: 16/06/2017 16:30 (GMT+05:30)
To: "'[protected]@hotmail.com'"
Subject: Your Concern about Bata Product

Dear Customer,

Greetings for the day

With reference to the concern raised by you, we would like to inform to you that the article purchased was under a special sale scheme and under “No Claim, No Warranty” policy.

As per the service policy, articles purchased under Discount Sale are not considered for any repair or replacement.

These terms and conditions are clearly stated in the cash memo to ensure transparency in the services provided to our customers.

Hence we regret to inform that we would not be able to provide any repair or replacement option.

We value you as our esteemed customer and assure you of diligent service always. We look forward for your continued patronage with Bata.

In case of any concern kindly write back to Customer.[protected]@bata.com

Please note your complaint reference number 591878 for future correspondence.

Regards
Customer Service Team
Bata India Ltd.