[Resolved]  Bata India — Misbehavior of bata store staff

Address:

411014

My name is Mrs.Jigyasha Sarna.This in reference to misbehavior of staff naming Kiran Ghevade in Phoenix mall bata store in Pune city. Absolutely untrained staff, disrespectful and was screaming at the customer. I felt unsafe in your store. The staff had no knowledge about the exchange I came for and on top of it he was continuously misbehaving. He started no complaint can effect him. His junior staff helped me to get the exchange because Kiran had no clue of what he was speaking. He was continuously screaming in the store and other customers were unattended and he made a screen in the store.
His entire body language was aggressive and I felt unsafe in your store.i eventually had to involve mall security and despite of mall staff apologizing, your staff was aggressive and unapologetic. I will word mouth to all my known that bata store is completely unsafe for women. I have using Bata for years and extremely disappointed to your staff's behavior. Whilst him speaking I discovered that he is a new joinee with no employee card. I want to escalate this concern to your highest level and if this issue is not dealt with responsiblity I shall put this incident on social media n even take help from police.
I can be contacted on Jigyasha.[protected]@kotak.com