[Resolved] Bata India — naturalizer shoes

Shalu Rana

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.bata.in

Dear bata, i bought shoes 20 days ago from gip noida, which was naturalizer shoes of rupees 4300 for my mom (Because she was advised to wear soft shoes, but aftear using these my mom's feet pain is worst), i realised the elastic of shoes is not proper. I have used so many products from bata. But this time you guys really disappointed me, i need 100 % replacement. Kindly don't break the faith and relation which i have upon bata. I request you please please process my thing as soon as possible. And turn this replacement in 100 %. I hope you will understand my point.
My email id: [protected]@gmail.com

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Feb 15, 2018

Complaint marked as Resolved

Bata India customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2018

Bata India Customer Care's response Hi Shalu, We apologize for the inconvenience. We have forwarded these details to the concerned department. Our service team will get in touch with you soon.

Jan 16, 2018

Updated by Shalu Rana Your shoes are not worth for money...i want 100% refund as soon as possible!

Jan 24, 2018

Updated by Shalu Rana Please note that there is no cash refund. Also, all minor defects will be first considered for repair and not directly replaced.

We assure you of diligent service and look forward for your continued patronage.

Kindly note the details of your complaint for all your future correspondence.

Customer Name: Ms. Shalu Rana
Contact Number: n/a
Complaint Number: 1054523
Article Number:551-9175
Claim Number: CRFZ17531

Regards,
Customer Service Department
Bata India Ltd.

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Jan 24, 2018

Updated by Shalu Rana This is what you called your customer support? that "Please note that there is no cash refund. Also, all minor defects will be first considered for repair and not directly replaced"?

This much favor you do to your customers? I need to return the product and want a refund!