[Resolved]  Bata India — payment charged twice for single item purchased from your south city store, kolkata against your invoice no. cm[protected] dt.01/03/2019 for rs.399/

Address:

W1B(R)-11/6, Ph:IVA, Golf Green Complex, Kolkata, West Bengal, 700095

On 01st instant i have purchased a sandak sandal and i opted to pay by my debit card on uco bank and as i was informed by the cashier of the store that the card is declined twice. Alternatively, i had given different card (Sbi) against which the transaction got through and received invoice receipt as stated above. Strangely but not surprising to me on checking the mobile message a single debit on my uco bank card for rs.399/- is received and at the same time for sbi card also and immediately i pointed out the matter and the manager came and informed that within a couple of hours the amount will be credited back to my a/c. And, again after 2 hours, i had been to the store and told them that no refund of has been credited for the duplication of your charging from your pos machine. As no refund is forthcoming to my account, i have gone today to my both the banks and updated my pass book and to my utter surprise in my uco bank a/c. Shows a debit of rs.399/-. From the above statement of myself, it is having a clear evidence that an extra/additional of amount of rs. 399/- wrongfully charged to my for no fault of me. And, accordingly, i phoned up the store manger and pointed out the deficiency in your service and requested for refund.in reply, your store manger was not at all polite in proper reply to my satisfaction. Although, the amount is pittance, but, as matter of on principle i shouldn't get cheated from a company of your repute.

In view of the above, may i request your good self to comply at an early date as 4 days has already lapsed.