[Resolved]  Bata India — Refund Policy

Address: New Delhi, Delhi

I had requested for an order for hush puppies shoes online on 7th August 2015 vide order number 12074347. Due to receiving the same gift from the family . I requested for return of the shoes and refund of the amount paid amounting to INR 3600 on Monday morning around 10.10 a.m. I was assured that your refund will be initiated within 3 days and was given request number 456722 and delivery was not made to me. On[protected], to my surprise, I received the delivery of the order that I had cancelled and was assured that refund will be initiated. When I called, they refuse to cancel the same as they said that the item has been delivered and once delivered, no refund will be allowed as per their policy. They have duped me and there is no policy. Policy is also enclosed for reference. How do I return items delivered by Click & Collect? What if customer takes back home & now want to return for refund? You will be able to return any Click & Collect order for a full refund within 14 days of collecting it. To do this, you can either come into any of our stores or register the return online and post it back to us. If the items are not right for any reason you can simply return them on the spot and The Refund of the paid amount will be initiated in your account directly. Please allow 5 working days for this refund to show in your account. For full details on our refund policy click here. Bata ensures you'll be delighted with your purchases, but if you're not 100% satisfied for any reason you can simply exchange the order for anything else in store or alternatively have your money refunded. Bata Store will not be liable to issue refund for the cancelled order. The Refund of the paid amount will be initiated in your account directly. Please allow 5 working days for this refund to show in your account