Bata India Complaints & Reviews

Dear Team, On DT 18th Aug 2015 (Time 20:03:12), I purchased one sandal amounting Rs. 699/- from Bata India Ltd. (Address- Bata Shoe Store (556/02085), B-283, 1st Floor, Padke Road, Dombivali (East) – 421 201). The same time I was given cash amounting Rs. 700/- & as per the bill amount the cashier was supposed to give Rs. 1/- back, but was not happened & I also ignored as just a matter of one rupee. While selling the product, he committed that if any kind of defect in the product then can be replaced after submission of the bill. On DT 20th Aug 2015, I observed that the stitches of right leg sandal got damaged. I visited at the same showroom around 20:15 and met Mr. B.K.Mishra (Sales person) for replacement. He was giving me another sandal but that was also damaged. I asked for another one, but he said that if you want to take then take or else take your cash back which is against your policy as mentioned on the bill (NO CASH REFUND), and literally he had thrown the cash Rs. 700/- on the counter table. There is no complaint against anyone but sharing my experience with you. If you really believe on the CUSTOMER SATISFACTION/ AFTER SALES SERVICE concept, we expect better approach towards customers from your representatives as they are presenting a good brand name i.e. “BATA”. Thanks & Regards, Nilesh Parte PFA: 1. Damaged sandal snap 2. Bill copy 3. Mr. B.K. Mishra (Sales person) pic

I purchased a Hush Puppy Sandal from Bata Lucknow on 23.02.2015 at Rs.1799/- Within 3 months of wearing it it started to wear off and last weekend it broke down completely. Getting Torn apart within 6 months of purchase is very unfortunate. This brings Bad name to such a reputed Brand. I am currently staying in Mumbai. Please arrange to get this thing repaired of replace if repair is not possible. Please reply at the earliest and efforts are expected towards damage control what this one bad product has brought to your brand. Regards Ms. Soni Singh.

We have purchased one Ladies Shoes Rs.499/- 1.6 months back from Hyderabadad SR Nagar.2 times it has broken.When we went they the Manager told you have broken this. 1st time it has broken within 1 month they have repaired and given .2nd time it has broken within 15 days.He told we will not give another shoe only repair.When we have told we will complain he told go and give complain on Customer Service. My question is why people will purchase Bata shoe and will paid higher price. It willbe beter to take footpath shoe. Why you are Fraud to the Customer ? This is the answer we will get from the Manager from Bata. This is very disgusting. I want to take New shoe inreplace of old one . Please reply me immediately otherwise I will do Consumer case against you.

Dear Sir, On 14.08.2015 I have purchased a school shoe from your 80, Bentinck Street store for my son. The cost of this shoe is Rs. 750/-. 16.08.2015 was 13th birthday of my son. It was a small gift for my son. 15.08.2015 was Independence day & 16.08.2015 was Sunday. On 17.08.2015 he was gone school with his new shoe but unfortunately pasting of both the sole (Toe portion) totally removed. My son is asking “PAPA YOU BOGHT IT FROM FOOT PATH FOR MY BIRTHDAY GIFT?” I am very much disappointed in this matter. Yesterday I have lodged complaint through your toll free no. Complaint no. is 461544. You customer care executive assured me that complaint should be reflected in my e mail id but unfortunately it is also not reflected. At present I am out of KOLKATA & not able to go to the store for replacement, my wife will not able to do this work. So I request you to please send your person to my house and replace the defective shoe. I think if you send your person to my house for replacing this, my son should realize that “HIS FATHER PURCHASED HIS BIRTHDAY GIFT FROM BATA ONLY NOT FROM FOOTPATH.” Awaiting for your favourable reply. Regards Ratul Banerjee r.banerjee.[protected]@gmail.com

Brought shoes from BATA for Bethany school shoes Bangalore. Shoe is cracking within one month o[censored]se. I went and should it to the Bata shop in Kormanagala and I was asked to raise a complaint in this site. Date of the incident : Aug 2015 Client : Bata Koramangala Resolution : Repair or refund Regards, Noreen

I had requested for an order for hush puppies shoes online on 7th August 2015 vide order number 12074347. Due to receiving the same gift from the family . I requested for return of the shoes and refund of the amount paid amounting to INR 3600 on Monday morning around 10.10 a.m. I was assured that your refund will be initiated within 3 days and was given request number 456722 and delivery was not made to me. On[protected], to my surprise,...

To whomsover it may concern, I would like to bring to your notice that I had bought a pair of boots from the Footin shop at sahara mall on 26th June 2015. When I paid the bill I was offered the shoes in a poly bag instead of a box. When I insisted on getting a box, the shopkeeper started searching for one and it was then that I located a visible cut in the boots. I informed about the same to the shopkeeper to which he replied that I could keep the cash memo with me as the bill was already paid and that I could collect the boots on subsequent Monday. As I had my office during weekdays, I could only manage to reach the shop on the following Sunday i.e. 2nd August and I was informed that the boots were sold out as I didn't reach on time. I was furious by then and was told that I could get the boots the next day on which I disagreed as I couldn't leave my ofice just to collect the boots. I was further asked to share my address details so that the boots could be couriered to my place and I was informed that I will be receiving them latest by Monday i.e. 3rd August. It's 6th August already and I haven't received any call from the shop and I haven't heard anything back about the delivery of my boots. When I try calling the number provided to me at the time of purchase, it always says Out of Network Area. I received an auto generated response after 2 days of me lodging a complaint and once I received it, I waited for another couple of days before I called up the customer are where I was told that there was no supervisor available to take my call. I then received a call the next day stating that I will receive my boots positively by Monday, i.e. 08/10. I waited for the entire day and didn't even receive a call back. I AM GRAVELY DISAPPOINTED BY THE KIND OF SERVICE THAT I HAVE RECEIVED. I have made up my mind NOT to buy anything from the shop again. I am an MBA and a manager at a repuyed firm and I know how to keep the customers satisfied, however Footin has completely failed in this. Consider this as an official complaint.

On 29 July 2015 I purchased several items from Bata Showroom, G-15, South Extn Part-1, New Delhi vide Cash memo no. 29-07-15/1/0010 bill amount Rs. 10, 631.50/- which included 01 pair HUSH PUPPIES shoes, 01 pair POWER shoes, 5 pair Hush Puppies socks, 2 pair POWER socks, 01 HUSH PUPPIES Shoe Brush & 01 HUSH PUPPIES Shoe Polish. All the products were in original packing. Shoes were taken trial hence fitting was O.K. However the fitting trial for socks was not taken as it was believed to be of free size and of premium quality. However after reaching home when I wore Hush Puppies socks, it was very ill fitting and after one day only only it became loose like substandard road side vendor socks. I tried two other socks from the same pack. They were also way behind in comfort, fitting and quality. On Customer Care No.[protected] I lodged complaint no. 453808 on 05 August 2015 However on 10 August 2015 I got a mail from Bata “ With reference to the concern raised by you, we would like to inform you that socks, shoe care and foot care products or other non-footwear items are not covered under the replacement policy. Hence we regret that we would not be able to extend the option of replacement of the article”. I am astonished to receive this mail. I opted for HUSH PUPPIES as BATA’s Premium quality products and finding defect in its quality, within one week I reported the matter to customer care. Now I am getting this mail which implies that defective merchandize sold with the premium tag will not replaced or refunded. But Bata’s Claim Policy itself acknowledges that “there can be few exceptions of defective merchandize among the millions we manufacture and sell”. Then why are they selling these defective merchandize with overpriced premium brand tagging? Why should a customer pay full price for these articles when they will be neither replaced nor refunded in full. Why the defective lot is cleared at quality checks, not branded as defective and make blind use of customers faith. I am not at all satisfied with the reply of customer care. I want either the replacement or the refund for defective product. Last year in May-June 2014 also I faced similar issue and that time also it was resolved only after protracted mails and phone calls. I asked Mr. Nitesh from Bata that why don’t you resolve the issue in the first instance instead of harassing the customer and raising the levels of complaints. He assured that I will not face the similar treatment again but sorry to say the trend continues without any improvement. from [protected]@gmail.com [protected]

Dear Sir / Madam, I have purchased a leather footwear (Article no. F[protected]) from Bata store at H-3 Kingsway Camp, Hudson Lane, New Delhi (Ph :[protected] on 22/7/2015. I am herewith attaching the cash memo (no. 03485). I wished to exchange my product as I was not satisfied with the design. The store asked me to come back after a few days when they have other designs. (visit #2). However when I revisited (visit #3) no other designs had arrived so I was asked to visit the store at Kamla Nagar. But when I went there I was turned away saying that I cannot change the design at a different store. (visit #4) Next day I went back to the original store (visit #5) who now asked me to visit another store at Connaught Place & to make them speak on the phone with the store manager. They assured me that the product will be changed. In Connaught Place I was asked by the store at B-block (visit #6) to go to another store in the same area (near Regal Cinema Hall). Here (visit #7) I was told (for the first time after so many visits) that I need to get the approval request before I exchange the product at a different store. So I called customer service right there from the store ([protected]) and placed a request for approval to exchange my product at a different store from the one I purchased from. My request was accepted ( no. 454280, dt. 5/8/2015) & I was told that I will be mailed the approval no. in 1-2 working days. I requested the person if I could exchange the product now as I had placed the request & was already in the store. But I was told that I could do so only after getting the approval no. Yesterday (7/8/2015) I called the customer service again (call #2) as I did not get any mail after the first request acknowledgment mail & was explained that approval no. could be obtained at the store directly by making the store manager speak to the customer service. I was unhappy because I had tried explaining the same while placing the request but the person had insisted that I could not exchange it that day because of which I had to come back. She assured me that I will be receiving the mail within 24 hours. But I have not received the mail yet. I again called customer service today (call #3) but was told that I will receive the mail within 2 days. I still haven't been able to exchange my product. I have spent ₹300-400 on auto rickshaw rides to different stores. Not to mention the time I have wasted visiting stores, making calls & writing mails. Please help me so that I am able to exchange my product with minimum hassles from now on. Thanking you in grateful anticipation. Yours sincerely Saket Sinha

I had purchased a pair of slippers from Bata stores at Sector 15, CBD Belapur, Navi Mumbai on 27-7-15, vide Cash Memo 27-7-15 / 011 02344 for Rs. 125 and as requested by the cashier gave my mobile number. later, I received sms from Bata saying - " welcome to bata club . u have earned 1.0 points on ur 1st purchase. Also enjoy 50 bonus points worth Rs.50 valid for 30 days. Visit bata to enjoy more benefits.Tnc" accordingly, to avail this benefit I armed with the cash memo and SMS received, went to buy another pair to the same Bata store at CBD, on monday 3-8-15, and wanted to purchase another pair, But bata coolly refused to give any benefit promised in the sms by giving an excuse- "this cannot be redeemed in my computer". when Bata does not want to give any benefit why make customers as by hanging a CARROT ? such false offers are nothing but dangling a carrot ! it does not suit big companies like Bata to resort to such malpractices to entice customers ! Shame on you Bata ! when you spend so much on Advertisement budgets, such dishonest offers give you a world of bad publicity Moral of the story- never trust bata again ! never trust their offers ! kaur

I bought a chappal/slipper from Bata store in Connaught Place, Block B, New Delhi on July7, 2015. The payment was made by Credit card of my son of HDFC Bank. We have misplaced the bill. Two chappals/slippers were bought at the same time. The flat slipper was worn only twice. On the second occasion in the market, the slipper broke to my utter surprise and embarrassment. I hope you can understand, what all I had to undergo at that moment. I am sending you the transaction details.. Hope you will do the needful at the earliest. 07/06/2015 BATA INDIA LIMITED NEW DELHI 1, 298.00. The cost of the broken slipper is Rs 798/-

Dear sir,
I buy new sandal from ur store vut few days i found my sandel was crack then i contact ur bata store he tell me it was a defective pair nd he give me new same pair again few days it was damage again i visit store then asocaite tell me i could not help u because it was exchange...plz solve my problem my contact number is [protected] nd store address is 403 lagpat nagar, model town. jalandhar (punjab) 144001 nd cash memo num Sl. No. 03901/ 1775 nd article number 8614067

Sir, I have purchased a Bata Chappal from Bata Shop at vazhuthacaud (G.P Trans Towers, Vazhuthacaud, Trivandrum ) on 19.06.2015. In the beginning there was no problem in using chappal, after one week it was seen that there was a colour fade inside chappal, below foot. It is seen that in used condition and cannot use for outside travel. Its beauty is gone out. Its cost was Rs. 699/- Since the chappal was in unused condition within one...

I had purchase a pair of bata shoe before a month for Rupees 1999/- from forum fizza mall Mangalore, Dakshina kannada. But the shoe quality is very low, it gets ruined after few uses. I want to make refund it. My Name is Ashraf Mobile number is +91 [protected] email id : ashraf.[protected]@in.labournet.in

My name is Soumya Kanta Biswas, I have bought a Bata Shoe near about october 2014 from Kolkata grand hotel bata showroom. The price of shoe was 2699 . The sole of the left shoe is depart from upper part last month. I was using the shoe and also followed the instruction what was given by you. The article no. of shoe is 871-8011 . The price tag of the box was 1199 but I bought the shoe at Rs 2699 .(one of the fault) .I have already complained but you have denied to give service or any money back.My previous Interaction id is 443567.As per the price, this shoe should lasting atleast for 1.55 - 2 years .If I buy a shoe from WOODLAND at that price it will be long lasting atleaSt for 3 - 5 years . I never expect that the quality of bata shoe is poor .

So, as You have deny to give me any service or money refund I will bound to go CONSUMER FORUM for complaining against you and will try to spread your worst service/quality in social media . I will take 3 days before complaing and expect to get a reply from you as soon as possible .

Thanks and Regards
Soumya Kanta Biswas

[protected]/[protected]

I bought a blue loafers from hush puppies. Today unfortunately I was wearing it while it was raining and the shoes got wet. After taking off my shoes, I realized my feet were blue from the shoe. Now after washing and scrubbing, still the color persists. This has hampered my daily activity of yoga and work. It's an embarrassment in front of people. Hush Puppies distributor in India is Bata, and when i tried to contact there support didn't get a favourable response. So I came to consumer forum and complain about the cheap products they are using to fool innocent customers. I want a compensation.

Dear sir,
Bata india
I purchase a school uniform shoe on 23rd june 2015 from a bata store[protected] / 3 m g road kolkata 700007. Article no (F[protected]) . Cash memo 23 - 06 - 15 / 1 / 0095. I wear that shoe few of days but the steach of shoe is open in some day. On 22nd july i go to store for claim the store manager give me a recipt for reciving of shoe and told me that come after 4 days but today 27th july i visit the store for shoe then i find that no any repairing or and exchange done and infact manager told me that i pay additional 150 rupee for new shoe. Then i told him to give me back the old shoe. They returned me the old shoe without any repair or any exchange. I have only uniform shoe so i can not attend the school without the shoe in previous day i have the received receipt which i can show to school for not wearing of school shoe but today i have nothing to show in state of school and also i can not wear that shoe. . .
Please help me my phone no is [protected] and email id is singh88. [protected]@gmail.com

Dear sir,
Our shop located at 178 / 179b, raju nagar, okkiam thuraipakkam, chennai. 600097, from 23rd night 9 pm onwards we are facing one phase power cut, we already launch a complaint and receive the complaint no ie.[protected], but till we are not gettingany solution, kindly request you to do the needful

Thanks & regards
A. Jerry (Manager)
Bata india ltd
Chennai

It was today at 11:34am when I called up at the Bata Store in Alambagh when the manager answered my call. I have been struggling from the past four days to get my pair of footwear exchanged. Today when I complaint, the manager unnecessarily yelled me, and harrassed me just because I was a girl. After an argument, without letting me complete my sentence he banged the phone on me.

I purchased Bata back formal shoes costing 3000/- from nearest store in Rohini, New Delhi, 110085. However after 1 wear its finishing ruined.. Is there is way out to get this replaced or repair...from left side shoe got loosen up. Please help me on this as I am very old customer since I was child and wearing bata Naughty.