Bbps — fraud by bbps

Address:

Rajendra nagar , ward no22, Gopalganj, Bihar, 841428

Dear sir/madam,
I was paid my electricity bill through bbps using Vijaya bank mobile app. Amount Rs-22129 was debited but bill was not paid and i have neither got any transaction ref. Number from BBPS. Even i got transaction details from bank. i was tried with bank and Electricity office but they not take any responsibility. no one know where is my money and there is no reply from BBPS. Since Last 3 month i'm bother. Please suggest what should i do? details is given below

Transaction details :-
NBPDCL consumer no.[[protected]]
Bil amount rs. 22129/-
Trn. Date: 15 June 2019
Mob. No. Is [protected].
Ref no.in bank statement: BBPS/[protected]/VB01A025ZGHX

While i was tried to register my complaint through bbps entering above mobile number and transaction date message comes that:-
No transaction found for this mobile number in given date range.

I have not got any trn. Ref. No. & there is no complaint can submit without trn ref. Number. And there is no any other way to submit complaint in this situation

There is not receiving call by them.

So bbps is not reliable.