Be10x — AI career accelerator program

Address: 15th Floor, Delta Tower, J-1/8, Sector 5, Salt Lake, Bidhan Nagar Kolkata - 700091

Website: be10x.com

I enrolled in the AI Career Accelerator Program on 14/09/2026 and paid ₹30748 via creditcard while i asked for a refund the reply from be10x was "As your concern was raised with the support team and subsequently highlighted to us, we connected with you to understand your request in detail.Based on our brief discussion, we understand that there is currently no specific program-related concern or other relevant issue cited from your side for requesting cancellation, and that the request has been made based on your personal choice.To properly review your cancellation request, we would request you to clearly explain the reason for seeking cancellation. This discussion is important for us to understand your concern and assess your case in accordance with the applicable refund and cancellation policy. Based on the details shared, we can also check whether any suitable alternative may be available for you.Therefore, we request you to provide a detailed explanation of the reason for your cancellation request, so that our team can review the matter appropriately and provide you with the relevant assistance.We look forward to receiving your response.

Farooq Nizar
4:19 PM (1 hour ago)
to Team i have formally replied to them

"Dear Be10x Team,
Thank you for your response. For your record, my reasons for cancellation are:
1. I enrolled on 14/09/2026. As of today, there has been **no update or content activation on the Be10x learner's app**, meaning the service I paid for has not been delivered as expected within a reasonable time.
2. On evaluating the course further, I find the content does not justify the ₹30, 748/- fee relative to comparable material freely available elsewhere.
I want to be clear: under the Consumer Protection Act, 2019, a consumer is entitled to seek a refund for deficiency in service, and I am not required to justify a change of mind beyond what I've shared above. I am not seeking an "alternative" — I am requesting a full refund of ₹30748/-, processed within 5 business days of this email.
If this is not processed within that window, I will proceed with my complaint to the National Consumer Helpline / Consumer Disputes Redressal Commission and a formal chargeback with my bank, both of which are already in motion.