Be10x — Be10x Regarding refund of enrollment fee

Address: 6th Floor, DN24, Matrix Tower, Space Number 1003, Salt Lake, Kolkata, India

Website: be10x.in

Respected Sir/Madam,

I wish to file a consumer complaint against BE10X for failing to honor its written 100% Money-Back Guarantee, despite my complying with the refund process explicitly stated by the company. I also wish to report the unprofessional manner in which my refund request has been handled.

I attended a BE10X AI workshop, after which I was contacted multiple times by BE10X's Student Manager, Mr. Devdutta Majumdar, who repeatedly encouraged me to enroll in their AI Tool & Power BI Mastery Program. During these discussions, I was assured that if I found the course unsuitable, I could opt out at any time and receive a 100% refund simply by sending an email.

Based on these representations and assurances, I enrolled in the program on 20 July 2026 by paying ₹26, 000 through an EMI facility arranged via ICICI InstaCred.

Loan Account Number: LCFGHZ[protected]

The course officially commenced on 1 August 2026. I attended only the classes conducted on 1 August 2026 and 2 August 2026. After attending these two sessions, I realized that the course content was primarily intended for beginners. I have 18 years of professional experience in the IT industry, and the curriculum did not match my professional learning requirements or the expectations created during the enrollment process.

Most importantly, BE10X's own official email clearly advertised a 100% Money-Back Guarantee. The email specifically states:

"Job Guarantee or 100% Money-Back Guarantee."

It further states:

"For 100% Money-Back Guarantee, you have to mail us only."

Relying on this written commitment, I promptly sent emails requesting cancellation of my enrollment and a full refund. Despite sending multiple emails in accordance with BE10X's stated refund process, I have not received any meaningful response or resolution from the company.

I have also made several attempts to contact Mr. Devdutta Majumdar, the BE10X Student Manager who persuaded me to enroll in the program. Unfortunately, my experience after requesting a refund has been extremely disappointing. My WhatsApp account appears to have been blocked by him, and my phone calls have gone unanswered. From my perspective as a customer, this conduct is highly unprofessional and has left me with no effective way to communicate regarding my legitimate refund request.

I enrolled in the course solely because of BE10X's explicit written and verbal assurance that I could opt out if the course was not suitable and would receive a 100% refund by simply sending an email. I fulfilled my part by notifying the company immediately after attending only two sessions, yet BE10X has failed to honor its own commitment.

Because of BE10X's failure to process my refund, I continue to face financial hardship, as the course fee has been converted into monthly EMIs under the above-mentioned loan account, despite discontinuing the course immediately after determining that it was unsuitable.

I respectfully submit that BE10X's conduct constitutes a deficiency in service and may amount to an unfair trade practice by inducing consumers to enroll through a prominently advertised refund guarantee and then failing to respond appropriately when that guarantee is invoked.

I therefore request the Hon'ble Consumer Authority to kindly direct BE10X to:

Process a full refund of ₹26, 000 in accordance with its written 100% Money-Back Guarantee.
Coordinate with ICICI InstaCred to cancel or reverse the education loan/EMI arrangement under Loan Account No. LCFGHZ[protected], ensuring that no further EMI liability remains on my account.
Compensate me for the inconvenience, mental stress, and financial hardship caused due to the company's failure to honor its written commitment and respond to my refund requests.
Take appropriate action against BE10X if it is found to have engaged in unfair or misleading trade practices.