Be10x — Breach of Commitment by Be10x team Failure to Honor Refund Promise and Wrongful EMI Deductions

Address: Bangalore

I am raising this complaint against Be10x for unethical practices, deficiency of service, and breach of written commitments made by them

I initially joined Be10x’s online course but informed them that I would not continue due to a clear mismatch between what was promised and what was delivered by Be10x team.

In April 2026, Be10x gave me written confirmation that my course exit was accepted, my fees paid through loan EMIs would be refunded, and no further charges would be made.

Despite this, Be10x continued to charge four EMIs totaling ₹13, 923.19 (May–Aug 2026) from my IDFC FIRST Bank credit card.

To foreclose the loan account, IDFC FIRST Bank confirmed an additional liability of ₹13, 719.76 as of August 2026.

Be10x has only initiated a partial refund of ₹3, 430, which is inadequate and contrary to their written promise.

They also promised to update me by 31 August 2026 but failed to honor that commitment.

If Be10x charges further EMIs from September 2026 onwards, it will be unlawful and against permissible limits.

I have already escalated this matter to IDFC FIRST Bank, RBI Ombudsman, National Consumer Helpline, and CCPA.

Be10x continue to charge EMI even after these escalations with all valid proofs submitted to them.

Be10x team was informed/shared about the written commitment and email confirmation given to me by them in April 2026 saying that my candidature was closed and further EMIs will not be charged. Still they are not charging EMIs every month.

I request Be10x to:

Refund the full 4 EMI amounts of ₹13, 923.19 charged till August 2026.

Settle foreclosure charges of ₹13, 719.76 with IDFC FIRST Bank. Proof shared with Be10x formally.

Provide written confirmation of loan foreclosure to prevent further deductions.

Compensate for financial loss and harassment caused by Be10x's negligence.

Regards,

C HARI KISHORE