Be10x — Request for Cancellation of AI Career Accelerator Program Subscription & Future Payments

To,
Customer Support Team [Be10x]
Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the course "[AI career Accelerator Program]" (Enrollment/Order ID: f[protected]a-46c1-8ee5-99864c3b305e), enrolled on [22 March 2026].

On 30th April 2026, I requested cancellation of this course with Sakshi Tawri through WhatsApp, well before my first EMI cycle was scheduled to begin on 05 May 2026. Sakshi advised me to write an email to [protected]@be10x.in and advised the process of cancellation would take a weeks’ time. I wrote an email to the respective team with my reason (unemployment) of cancellation and would not be able to continue with the EMIs. Over the phone conversation, Sakshi Tawri advised the course can be cancelled by end of April if wished to be cancelled. Despite this request being made in advance and in good faith, the following has occurred:

1. My cancellation request was not processed or acknowledged in a timely manner.
2. EMIs have continued to be deducted from my account without fail on [05/05/2026, 05/06/2026, 05/07/2026 and 07/08/2026], amounting to a total of INR 9, 934 as of 07/08/2026 including the interest and charges so far.
3. I have been subjected to repeated calls and messages from your team/collection agents in the days immediately preceding each EMI deduction, which I consider harassment given that a valid cancellation was already on record.
4. Despite multiple follow-ups [Attached all the screenshots of WhatsApp and email], my complaint has not been resolved, and no refund or EMI reversal has been issued.

This amounts to deficiency in service and unfair trade practice, as payment continues to be extracted for a service, I explicitly opted out of before it commenced.

I am hereby requesting the following, within 7 working days of this email:

1. Immediate confirmation of course cancellation with effect from [30th April 2026] as advised by Sakshi Tawri.
2. Full refund of all EMIs deducted post-cancellation request, amounting to INR 9, 934 as of 07/08/2026 including the interest and charges.
3. Immediate cessation of all future EMI deductions and closure of the associated loan/payment plan with ZYPE.
4. Written confirmation that all collection calls/messages to me will stop with immediate effect.

Please treat this as a formal written complaint. If this is not resolved satisfactorily, I will be escalating this matter to:
- The RBI Banking Ombudsman / NBFC grievance cell
- The National Consumer Helpline[protected] / National Consumer Disputes Redressal Commission (NCDRC)
- Relevant consumer protection forums under the Consumer Protection Act, 2019

I look forward to a prompt resolution. Please treat this as urgent.

Regards,
B S Sruthi
[protected]
[protected]@gmail.com
Enrollment ID / Reference Number: f[protected]a-46c1-8ee5-99864c3b305e