ACT Fibernet — 99%tv free telugu news channel not coming in act digital tv

I have been using act and asking for the free telugu news channel 99%tv. It is the primary motto of act to provide customer required channels as per trai. But act digital tv is denying to provide this. Apart from this i emailed trai ccing act but no proper response. I am not sure whether the issue can be resolved or not which is the main objective of trai to direct act to provide this channel.
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customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2020
ACT Fibernet Customer Care's response
Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,
Team ACT Fibernet
Feb 18, 2020
Updated by Nagarajukovurshop
Hi sir I have given the mail on 3rd of February with mobile no +91 [protected].On that day they told there is a technical issue from then onwards the technical issue is not resolved.
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My mobile no +91 [protected] I have given the complaint on 3 of February stating that there is a technical but from then onwards the technical issue is not resolved

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