[Resolved] Beam Telecom / Act — act broadband connection speed issue
SaSandeepimed on May 14, 2019
My act user id is 11339629. I have taken this connection five year back and they installed the modem and given 30 mbps plan. After that they upgraded the plan with higher speed. Recently i found that router (Modem) which they installed doesn't support the higher speed of 75 mbps. I raised the same query with act and relationship manager which works in indira nagar bangalore.in place of providing support he was rude to me. I am paying for the plan which i haven't use from last two years. Now other act representative calling and suggesting to buy new router (Modem). I want new modem free of cost or the difference of the plans which they upgraded.
Complaint marked as Resolved Jun 18, 2019
[May 14, 2019] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified SupportBeam Telecom / ACT Customer Care's response, May 14, 2019
We regret the inconvenience caused. Please be assured that our team is looking into this.
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