[Resolved] Beam Telecom / Act — act broadband connection speed issue

 
1 Review
India
 Sandeepimed on May 14, 2019
My act user id is 11339629. I have taken this connection five year back and they installed the modem and given 30 mbps plan. After that they upgraded the plan with higher speed. Recently i found that router (Modem) which they installed doesn't support the higher speed of 75 mbps. I raised the same query with act and relationship manager which works in indira nagar bangalore.in place of providing support he was rude to me. I am paying for the plan which i haven't use from last two years. Now other act representative calling and suggesting to buy new router (Modem). I want new modem free of cost or the difference of the plans which they upgraded.
Complaint marked as Resolved Jun 18, 2019

Complaint Status


[May 14, 2019] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified Support
Beam Telecom / ACT Customer Care's response, May 14, 2019
Dear Sandeepimed,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet
Updated by Sandeepimed, May 16, 2019
By when I can expect the resolution?
Updated by Sandeepimed, May 22, 2019
It looks like ACT fibernet doesn't care about customer as it is more than a week but no response
Updated by Sandeepimed, Jun 01, 2019
Still waiting for response from ACT
Updated by Sandeepimed, Jul 01, 2019
I checked with some act sales person and they are offering free router with 3 month advance connection. I don't understand why Act are not entertaining old client and changing the router with some offers like this. Still They are not responding
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    Beam Telecom / Act - act broadband connection speed issue