[Resolved]  ACT Fibernet — act fibernet - delay and no response for new connection after paid in advance

Address:	560076
Website:	ACT Fibernet - Bangalore

My act account number/id :[protected].
On april 6th, i paid for 6 months in advance for act blaze along with all the needed documents. However, after that there is no response for almost 2 weeks.
During payment time, they told new connection is feasible in our premises and in my premises there is already an act connection.
When i contacted customer care, they told i need to apply for a dedicated gx box of rs. 2200 and no-refundable and i agreed to this and they created a ticket (Complaint number: [protected]) and assured will resolve within 2 days and someone from act will contact me, and since then no response for that as well.
Second time i called for follow up, they created another ticket ([protected]) on top of the existing complaint and told me that same thing, someone will contact you withing 2 days.
Third follow up call, they told there was a server issue and i told them, there is already a connection in my premises and working fine, so out of stock of excuses, they told someone will contact me within 2 pm same day... No response.
Fourth followup call, they told the same thing plus new excuse, gx box stock is not there and... Someone will contact me soon.
I tried to contact the nodal officer on [protected] and no surprise, "all channels are busy - default ring tone".

Dear act team, kindly do the needful.

Thank you,