ACT Fibernet — act fibernet new installation and unprofessional customer service and false commitment

Parvati Sonapatti

from Delhi, Delhi

Address:

Mahadevpura, 560048

Hi, i am new customer of act fibernet where i was promised with false commitment for sooner installation in this lockdown situation and insisted me to pay the full amount and done the payment on 21 march 2020. But it’s been a week as we are working from and couldn’t go to office since there is lockdown we are requesting for sooner installation but no one is responding even after the escalation (No reply also).
Everyday they sending a message that installation will be delayed by 2 weeks but the days are not getting minused. Every new messages the days will counted one that day, the previous days are not in count. If 2 weeks from everyday will lead to months together to get the installation done and there is no way to contact them as they very unprofessional telling that to refund the money as this will take 15 days and other sources of internet providers are will take another couple of weeks hence i am loosing hope to get the installation. And the salesman who insisted and given false commitment is switched off his phone and blocked us on his mobile. Hence there no proper solution or response to mails, messages, escalation. I didn’t get any ways to resolv this and get the help. I also lost all these days i don’t want refund i want the connection as i won’t get immediat connection from other sources which is required to work from home in this tough time. I believe government is providing facilities and giving passes at least they can ask the engineers to work on installation with this help but they are not even responding to customers. Kindly help to get my connection as soon as possible.

Account no:[protected]
Name:parvati
Place: mahadevpura bangalore

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Verified Support

Apr 02, 2020

ACT Fibernet Customer Care's response Hi Parvati,

We do realize how displeasing delays are. Due to the current situation, kindly allow us some time to get back to you with an update on the installation.

Regards,
ACT Fibernet

Apr 03, 2020

Updated by Parvati Sonapatti It’s been 15 days . I know it’s tough time . But we also have lot work to do which needs the internet in this tough time as we are working from home. I understand, had wait till this time.but still delaying is not acceptable. I know government is not stopping such emergencies of work and not saying ACT to stop working and let the people suffer. Please help me with the connection asap. Government has provided the facilities continue this type of work to help the needed and they providing passes too. Please do the needful and complete the installation and connection activation with no time or asap. As we are also facing problem in such tough time. Need an internet connection badly to work from home.

Apr 03, 2020

Updated by Parvati Sonapatti Today I have called the customer service again they are giving a false commitment saying that the technician by name sharan will call for installation. The day has ended nothing happened.Now, again I called them they are telling it will take one week and here nothing has been registered that it is assigned to technician. After some time she told it has registered but don’t know about the installation said she will escalate on the guy who spoke in the morning . All that I can understand is they are playing fool with people and later she told she connect the call to higher level which took 20 mins it didn’t get connected she just pushed the time so that I disconnect a call after waiting . Later, she disconnected without further notice. The mails that I escalated on the Nodal and appellate, I don’t know where they are . They never come back.Is there any to help me ??

Apr 03, 2020

Updated by Parvati Sonapatti I spoke to the Nodal officer too . Now again they don’t have any updated information saying that they cannot do any connection right now. She is very irresponsible not doing any update and again telling 15 days from today.

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Comments

Bandari Sangeetha

from Hyderabad, Telangana

I have done payment on 25th but did not received the refund due to I have done two times payments to same register number please kindly refund my amount please issue this problem as soon as possible as we have contacted act people many times they are not responding at all.

ACT Fibernet Customer Care's response, Apr 5, 2020

Verified Support

Hi Sangeetha,

Please share your contact number and city name. We will look into this but would like to keep you informed that it would take sometime considering the current situation.

Regards,
ACT Fibernet