[Resolved]  ACT Fibernet — act worst support service

Address:

Shamshabad, Hyderabad, Telangana, 501218

I have been using act fiber net for like two years now. I must say i am not happy with your service.

Issues i face with your service

# takes 10 or more days to resolve issues.
# no contact details of local technician.
# tl does not pick up customer calls.
# no response from local technician when a complaint is registered.
# ticket gets updated to resolved state without actually resolving the issue.

Recent experience with your service

I requested for another connection for my brother. Paid installation charges upfront and submitted necessary documents. Its been more than 2 months now. Still connection was not yet given. When i call the guy whom i paid the charges, he does not pick up my call.

On oct 3 i registered a ticket saying net is not working. Expected resolution date was 4 october. Its been 10 days now. As-usual no response from act service.

I called local technicians (Rakesh [protected] chandu [protected]) like 100 times. They don t pickup customer calls. I mailed nodal team. The email response was pathetic. They just send simple mail saying sorry for inconvenience and they do nothing more. Its been more than 4 days since nodal officer ensured me that issue would be resolved very shortly.

I really wonder if there are any human beings working.

Do you have any ethics? Do you people have any commitment towards your customers?

This is so annoying, even after raising a ticket customer needs to chase you guys to check for the status.

Above all this things who the hell is going to pay me for 240 hours of down time.

Most unorganized and pathetic service provided by act.

I am thinking to file consumer complaint and make them pay down time.

My payment due date is on 10th of every month, however i receive payment reminders every day from 1st of month. But when it comes to your service there is no response. Such a worst and pathetic support i have ever seen.

I hope you understand now how bad your service is.

I am unable to fulfill my day to day job responsibilities because of your poor service.