[Resolved]  ACT Fibernet — amount for switch box power connection not paid

Address:

560102

I recently raised a ticket (Sr[protected]) for no bill adjustment for switch box powered from my electricity meter.
Now the ticket is closed, but amount credited is for 1 month only, whereas the box was attached to my power supply on 16 june 2019, when ticket sr[protected] was resolved. My current bill is for past 6 months, so amount should reflect from the date of power connection till date, not just 1 month.

Sr[protected] issue was raised on 14 june 2019 for internet not working. Issue being power connection to the switch box was cut off.
After 3 days when they came, still they said 2 more days to fix, then i offered to take power connection from my premise. But as the amount did not reflect in their app, i waited for the bill to generate.
Now the amount is not reflecting from the date of connection as expected.

On raising bill rectification request (Sr[protected]), resolution is done for last month only. No way to add comments on the re-opened ticket.
No one from act support bothered to call, why ticket is re-opened.

After reopening ticket and follow up mail still issue is no response from act fibernet team.

App does not have option to raise concern for these issue.
An email was sent to support as well as nodal head, but still no response.

Account id :[protected]