ACT Fibernet — connection down for the past one month

Address:

22/22 East Abhiramapuram 2nd Street, Mylapore, Chennai 600004, Chennai, Tamil Nadu, 600004

Sir / madam

Please note my internet connection has been down for the past one month. I have raised complaint repeatedly through your call support and through your app

Sr[protected] dated 31st july

Sr[protected] dated 7th aug reopned on 8th aug and again as it was closed by your service personnel and closed by him again.
After this your service person told me that they cannot find a cx box in my area and suggested i have to pay 2200/- for a gx box or have to install a cx box in my permise.

Sr[protected] dated 8th aug -

I agreed to pay 2200/- as i did not want the service persons to visit my permises often as it is not permitted by the building owner. So i paid the amount (2200/-) and raised a request for gx box installation same day (8th august) through your call centre.

Again there was no response from your team.

Then sent a complaint email asking about the resolution to my problem on the 17th of august to the local nodal offer and the appalet authority.

The nodal offer wrote saying my problem will be resolved in 24 hours.
An engineer visited my place. He told me that since it was a saturday, he would return the next day and give me a permanent solution.

That was the last i heard either from him or from any of your service persons.

After that i have sent a mail to both nodal officer and appalette authority on august 19th - no response.

After that without any resolution or installing the box, the complain has been closed by your service personnel on 21st aug.

I immediately re-opned the case and again i sent mail to both of them on 21st august - again no response.

Till date (23rd of august) there is no act internet in my premises.

This is the most pathetic internet service i have ever faced.