[Resolved]  ACT Fibernet — harassment by calling already existing customer and asking if new connection is required

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.actcorp.in

I have been having the act broadband connection for more than 4-5 years and when i raised a complaint on their website stating that there is some issue with my connection while connecting to my smarttv, even without reading the email properly the cust. Care people have called me multiple times and asked if i needed a new connection which sounds like they wanted me to disconnect my old connection for which i have already paid and get a new connection and pay again for the new connection. This is how act tries to cheat and harass its customers.
I even sent emails to the support team, nodal officer as well as the appellate authority (Hyderabad) and as expected there is no reply nor even an acknowledgement from any of them till date which gives me a feeling that the entire staff including the nodal officer, appellate authority encourages their staff to call the customers even when they raise an issue asking if they wanted a new connection so that act can earn the money by cheating the customers.
If there is no acknowledgement per rti act provided to the customer i wanted to know as to why they published the email ids for escalation on their website and is it an eye-wash so that the customers can definitely be both harassed and cheated.

Regards,
Chandrashekar s
Voice: +[protected]