[Resolved] ACT Fibernet — installation of new connection

amogh raj7

from Bengaluru, Karnataka

Address:

33rd cross, Jayanagar 7th block, 560070

I paid 3800 for new installation of new connection from act broadband. First 2 days they told box is full need to put new box it will take 7 days. Now its already 15 days still i dint get any connections or updates what is happening. I called 5 times to customer care and raised ticket with high priority.
I have not received any connection or updates till now. I have not seen this much of worst services.

Regards,
Amogh
[protected]

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Nov 22, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2019

ACT Fibernet Customer Care's response Hi Amogh,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Verified Support

Oct 18, 2019

ACT Fibernet Customer Care's response We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on [protected] & helpdesk.[protected]@actcorp.in and we will be at your assistance.

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Comments

srikanth pasula

from Hyderabad, Telangana

Sir, yesterday during heavy rain, i lost the wifi connection and while i tried morning for connection, i am getting message as internet not connected. And some times it is showing ur WAN is unplugged.

srikanth pasula's reply, Oct 9, 2019

And no internet is getting passed to my system too.

ACT Fibernet Customer Care's response, Oct 17, 2019

Verified Support

Hi Srikanth pasula,

Sorry for an unpleasant experience. we will check the issue and get back to you with a resolution.Please share your contact number and city name