ACT Fibernet — internet connection not working for 4 days

Address:Hyderabad, 500009

The internet connection in my apartment is down since sunday and the company is not repairing it.

I called them multiple times and raised complaints, but there is no resolution. First complaint was raised on sunday 13th oct - complaint no: sr[protected] and their resolution time was by 11am 14th oct.

Today is 16th oct and till date the internet is not working and there is neither a callback nor response from the act fibernet team
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customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2019
ACT Fibernet Customer Care's response
Dear Valued Customer,

We will arrange a call back from our the concerned team. We regret the inconvenience caused
Verified Support
Oct 22, 2019
ACT Fibernet Customer Care's response
We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App (http://is.gd/actapp ) or mail us on: [protected]@actcorp.in
Nov 04, 2019
Updated by jvsk
The complaint has been resolved after 4 days which means there was not connectivity for four days. But the company sent an invoice for the whole month!! How is that fair?
Complaint comments 

Comments

Not working from afternoon so plz make sure whether the wire is connected or not .i want to connect
ACT Fibernet Customer Care's response, Oct 22, 2019
Verified Support
Hi Santhini,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit

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