Beam Telecom / Act — not providing internet and not refunding money

 
3 Reviews
Anekal, Bangalore Urban District, Karnataka, India
 vikashsinha261 on Jul 16, 2019
I have applied for Act connection in May.Although i have paid installation fees and money for my connection, The connection is still not available in my area is what the team informs me and then they advise as to some sales Team will contact. It's been 2 month now and 22 Mail chain with ACT helpdesk and Nodal officer. They just reply team is looking into it and nothing happens. This is same thing happening again and again and ACT is not refunding money

Complaint Status


[Jul 17, 2019] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified Support
Beam Telecom / ACT Customer Care's response, Jul 17, 2019
Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

I am also facing the same problem. Paid for 6months. They said feasible at that area.
I sent many mails but no proper action.

Fraud company and sales people. They are lying always.
Beam Telecom / ACT Customer Care's response, Jul 17, 2019
Verified Support

Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.

Regards,

Team ACT Fibernet
I am also facing the same problem. Paid for 6months. They said not feasible at that area.
I sent many mails but no proper action.

Fraud company and sales people. They are lying always.

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    Customer satisfaction rating
    46%
    Complaints
    1988
    Pending
    550
    Resolved
    774
    phone
    +91 80 6638 9385
    +91 40 6627 2727
    +91 80 4284 0000 [Customer Care]
    location
    New Door 49, Velachery Main Road, Pallikaranai, Chennai, Tamil Nadu, India - 600000
    Beam Telecom / Act - not providing internet and not refunding money