[Resolved]  ACT Fibernet — reactivation charges

Address:

Bangalore, Karnataka

It is unfortunate that the company charges rs.550 as reactivation charges to customers who have been witht he company for the past 2 years or more.

It is even upsetting that the customer service is not even aware of the correct charges for reactivation.in my recent conversation with the act customer care executives, three executives mentioned three different rates for reactivation of fibernet connection that i have been using for the past 2 years. I was out of station for about two months and had requested for temporary deactivation of the services.

On returning, when i raised a request for reactivation, the customer care executive advised that i will be charged rs.150 as reactiviation charges.in a follow-up call, another executive said that the activation charges will be at rs.500. And finally, in the last follow-up call, which resulted in the activation of the service, the customer care executive advised that the charges for reactivation would be rs.550.

When i try to look for the reactivation charges on act webpage, i am unable to find any mention of it. With respect to the internet service offered, i am happy. Bu this issue of reactivation charges is something that i am unable to make sense of.

I would expect that act becomes more transparent regarding the reactivation charges. A nominal charge is understandable; a charge of rs. 550, which is almost the monthly charge for the basic plan (Act swift internet) is ridiculous! I might as well not have the connection disconnected for the duration when i wont have usage!

Request to act to stop these exorbitant charges.