[Resolved]  ACT Fibernet — refund not processed even after 2 months of disconnection

Address:

Mayuri Nagar, Miyapur, Hyderabad, Ranga Reddy, Andhra Pradesh, 500049

My ACT account number is[protected] .I have placed the disconnection request/Refund requesting by calling help desk, at that time customer care executive told me i will be getting my refund in within 15 days of disconnection, connection was disconnect on 5th November, i have waited till 26th November but i didn't get refund, so when i called customer care they said i wont get refund as per their policy, if i wish i can transfer it to my friends or Relatives ACT account otherwise i have to loose it, then i argued with them for almost 1hr finally they agreed to refund within 2days and asked me to give my bank details via email i have shared all those details to them...

i have waited again till 24th of this month i have not received refund, so i have mailed to their appellate and nodal officers, today on 26th somebody called for appellate and saying same old story again about their policy ...

i have already wasted so much time talking and emailing them, now i want to file a compliant in consumer court with all the proofs of email communication, please guide me how to do it...

thanks
Ramakrishna