[Resolved]  ACT Fibernet — very poor customer care - frequent disruption in internet services

Address:	New Delhi, Delhi, 110048
Website:	www.actcorp.in

I have this delact bronze connection of act since april'2018. I am facing frequent disruption in services specially it goes off on an evening before a holiday. And then their maintenance team is not available in till next working hours.

It normally takes them more than 16-24 hrs to restore.

I wrote to their nodal officer as escalation, from where i got pre-printed reply, that now your connection is restored, with out touching upon the main subject as to what action has been taken to avoid frequent disruption.

And within 3 days again the connectivity was lost, we again raised a ticket, which is yest to be resolved even after 16 hrs.

This is one company who attend service only during regular working hours, time to resolve complaints are extraordinarily high.

Their nodal officer is available only from monday to friday during regular office timings only.

Even the customer care is not available round the clock.

If services to not improve immediately, i would be disconnecting this for an alternative service provider.