I am extremely disappointed with my experience with Bhanzu. I requested to cancel my daughter's enrolment because she no longer wished to continue the classes. Attending the sessions was causing her significant stress, and I did not want to force her to participate.
Despite informing Bhanzu and requesting a refund, the process has been unnecessarily delayed. I have been calling and emailing their customer support repeatedly for months, but I still have not received my refund. Every interaction results in another promise or delay, with no resolution.
The amount involved is approximately AUD $2, 800, which was paid in January 2026. As a customer, I expect a company to honour its refund policy and handle cancellation requests professionally. I have spent months chasing my own money and still waiting them to resolve this. Was this information helpful? | 
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