Bhanzu — Formal complaint against bhanzu and founder neelakantha bhanu prakash for misrepresentation and non-refund

Address: 13-1-229, Plot Number 76, 2nd floor, Balaji Swarna Puri Colony, Moti Nagar, Hyderabad, Telangana 500018, India

Website: www.bhanzu.com

I am writing to formally lodge a complaint against Bhanzu, an educational technology company founded by Neelakantha Bhanu Prakash, who is publicly recognized as the "World’s Fastest Human Calculator." Despite the company's claims of revolutionizing math education, my experience has been profoundly disappointing and raises serious concerns about their business practices.

1. Misrepresentation of Teaching Quality

Bhanzu's promotional materials suggest a high-quality, innovative approach to math education. However, upon enrolling, I found the teaching methods to be subpar and disorganized. The instructors appeared inadequately trained, and the curriculum lacked the promised depth and structure. This stark contrast between their marketing and actual service delivery constitutes a clear case of misrepresentation.

2. Unqualified Instructors and Operational Concerns

During one of the sessions I attended, the instructor admitted to being a contractor with limited involvement in the company's educational framework. This revelation suggests a lack of standardized training and oversight, undermining the credibility of Bhanzu's instructional quality. Such practices not only compromise the learning experience but also reflect poorly on the company's operational integrity.

3. Non-Responsive Refund Process

After recognizing the discrepancies and unsatisfactory service, I requested a refund. Despite multiple attempts to contact Bhanzu through various channels, including email and customer support, I received no response. This lack of communication and failure to honor refund requests is unacceptable and indicative of negligent customer service.

4. Exploitative Business Practices

Bhanzu's approach, characterized by aggressive marketing and upfront payment demands, followed by inadequate service and unresponsiveness, suggests a pattern of exploitative behavior. Such practices are especially concerning in the education sector, where trust and transparency are paramount.

5. Accountability of Founder Neelakantha Bhanu Prakash

As the founder and public face of Bhanzu, Neelakantha Bhanu Prakash bears responsibility for the company's operations and ethical standards. His accolades and public image lend credibility to Bhanzu, making the company's shortcomings and questionable practices even more troubling.