Bhanzu — Immediate Action Required: Cancellation of subscription

I was told that it is all refundable if not satisfied, hence I have enrolled with Bhanzu from UAE and paid thru Tabby on instalment basis. My 1st instalment deducted and my son attended 1 class but we find my son is not properly attending the class due to online so we decided to cancel the subscription but still not cancelled. I asked for the refund of my 1st instalment that too not refunded. Now, i don't want the refund but atleast do not deduct the next instalment and cancel the subscription immediately.

Date of incident 10th May
Student name Suhaan (With the name of student, Bhanzu can track it)
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