Bhanzu — No Services availed from Bhanzu - Need Refund

Address: Exploring Infinities Edtech Private Limited H.NO.13-1-229, Plot Non76, 2nd Floor BSP Colony, Mothi Nagar, Hyderabad, Telangana-500018 India

Website: bhanzu.com

Online Course cancellation request raised before classes commenced.
Looking for Refund from the EdTech Company (Bhanzu).

Dealer Name: Bhanzu (Exploring Infinities Edtech Private Limited)
Address:
H.NO.13-1-229, Plot Non76, 2nd Floor
BSP Colony, Mothi Nagar,
Hyderabad, Telangana-500018
India

emails: [protected]@bhanzu.com, [protected]@expinfi.com, [protected]@expinfi.com
VP of finance: vikas.[protected]@bhanzu.com

Helpline Contact Number: [protected]

Full Description of Incident:
Though the math demo class (21-Oct-2026) for my kid (Grade 1) was unsatisfactory, the Bhanzu team called me multiple times and arranged an online video call for Admission&Enrollment Discussion (24-Oct-2026) and they praised about their CEO and his achievements and the classes they conduct were very useful. They did not give enough time (at least a day) to think and decide. They asked me to take the decision in the same call, else the offer won't be applicable. I was not sure at that time, but paid the full amount of Rs.45, 000/- for an 18 months package. But later when I explored about the courses and the parent reviews, I understood that the courses were unsatisfactory (like the demo class we attended). So, before commencing the classes, I raised an admission cancellation request on 25-Oct-2026 with the Bhanzu team through e-mail ([protected]@bhanzu.com) and I got a ticket# 02863052, but later they closed this ticket and merged this into another ticket#02863037. Like this every time I contact them, they raise a new ticket and close the old ticket mentioning they are merging the old ticket details into new ticket. The final ticket I have now is 02863591.

Till date I did not get any update on the refund after raising Admission cancellation request.

Transaction Details:
Payment Date: 24-Oct-2026
Amount Paid: Rs.45, 000/-
Mode of Payment: PhonePe (UPI App)
Order ID: bcVKDkbpzYPAR-01
TAX INVOICE: # BZ/IN/27/10/1391

I can provide payment receipts, enrollment details, and all communication records with Bhanzu as supporting evidence.

Raised multiple complaints on the incident, as there is no much progress from Bhanzu Team.
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