[Resolved]  Bharat Matrimony — Assisted Service Relationship Manager

I am Kanchana, Parent of Sahithi profile T6845825. Mr Hari (91-[protected], email: hari.[protected]@matrimony.com) approached us and offered Assisted Service to support life time support unofficially, but asked to pay 15, 000Rs, initially to get basic package for 3 months and promised us to continue sharing profiles even after. I paid 2nd June 2021and started on this. Since then, he did not even share profiles every week, I kept following. I viewed 40 phone numbers allotted to me initially, after that i am blocked viewing numbers. I started asking Hari to share me at least phone numbers of profiles which I am finding myself. So he sharing that to me. When I asked him to talk to the groom and family, he said he did and the groom family rejected because I am divorced. I found out that he is lying and he never reached out the groom when I contacted the groom directly. It was upsetting and I complained to his Manager Krishna Murthy R - Manager:91-[protected]. Mr Krishna assured me that he will change my plan to Gold member 1 year. I said I am fine with that.

I sent email to Mr Hari asking to update it, but he never responded. I kept messaging Hari on update but yesterday he calls me and Mr Hari and Mr Krishna now saying that, it can not be done and ignoring my calls and messages.

I haven't received any assistance so far, they haven't given me any profiles on their own. They supposed to give 4 profiles per week and talk with groom but they never gave.

I demand my money refund or else change me to Gold 1 year plan as Krishna promised.

I have all proof's of communication to take it further legally to sue the Bharath Matrimony services. My membership is going to

Please take immediate action and respond to my email Kanchana.[protected]@gmail.com or my number +1(Canada[protected]