[Resolved]  Bharat Matrimony — request for refund denied

My brother became a paid member of BM on 1st January 2019. We hardly came across suitable alliances based on 'partner preferences'. Their solution was to broaden partner preferences. I hope they understand that people don't choose partners based on third-party preferences. Since we were dissatisfied with their service, we sought a refund (I specifically asked them to deduct the amount till Jan. 31st and refund the remaining amount).

I spoke to more than 5 customer service executives, including a senior executive. They accept that there is nothing they can do about it, yet they are not ready to refund our money citing 'membership payment is non-refundable as per our terms and conditions'. In the current scenario, one can claim and get a refund for a product/service if one is dissatisfied with the same from prominent sites like Amazon, Flipkart, Bluestones, etc. How is it that it is not applicable to a service that has to do with seeking a life partner?

Please note that I received a no. of calls from the BM team asking me (my brother) to become a paid member. Once the paid membership was taken and we genuinely needed their assistance, they became indifferent and offered nil help. Though they claim to be a trusted brand, their actions speak otherwise.

If you still adhere to ethical business practices, kindly refund the amount at the earliest.

BM Ticket No.: BM19722791