Bharatmatrimony — Premium subscription payment

H

Harshitha j

Address:	Malleshwaram Bengaluru
Website:	www.bharatmatrimony.com

Hi team
Id number -K2645514

You executive was behind me to take premium service so that I'll be getting new profiles for my preferences but once I have subscribed for premium service I'm able to see the same old profiles which doesn't suit my preference.
Infact before paying I asked your executive about the same but he gave fake promises saying I'll be seeing new profile which suits my preference.

And regarding this I have raised complaint on 11/09/2020 that I don't want any premium service and want my refund.( Complaint number is BM[protected]
While raising complaint your customer service team said I'll be getting call from concerned team but till date I didn't get any call .

Everyday I contact your team and they keep saying I'll be getting call shortly from the team.

" This is the worst ever service I have received so far and you guys are really interested in looting money from people in the name of premium service but never bother to give any service after the payment.

I want the team to call me at the earliest otherwise I have all the proof to go to consumer forum.

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Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Dear Member,

Thank you for writing to us.

This is with reference to your query on 26/09/2020 regarding the discrepancies that you had faced with our services, we apologize once again for the unpleasant experience you had.

Resolving your query is our top priority. We assure you that we are following up this issue with high priority and you will hear from us with a resolution at the earliest.

We appreciate your patience in the meantime.

For further assistance on this query, quote the reference/ticket number and email us at [protected]@bharatmatrimony.com, call[protected] or chat live.

Reply

Harshitha j's [Complaint's author] reply, Sep 26, 2020

After waiting for 16days I got a call from your Bangalore team today.
But getting call from your team is not the resolution for me.
As I said over a call to your team members I'm really unhappy with your service hence expect the refund of my money.
Hope you will get back to me shortly with my refund.

Bharat Matrimony Customer Care

from Chennai, Tamil Nadu

Dear Member,

Thank you for writing to us.

This is with reference to your query on 26/09/2020 regarding the discrepancies that you had faced with our services.

We would like to confirm that issue was resolved and refund for the amount of Rs.4250 has been successfully initiated by us. You should see the fund credited in your account/card within 7 business days.

We value your association with Bharat matrimony.com

For further assistance on this query, quote the reference/ticket number and email us at [protected]@bharatmatrimony.com, call[protected] or chat live.

Reply