Bharatmatrimony — Refund not received

Address:	No 94, TVH Beliciaa Towers, 10th floor, Tower 2, MRC Nagar, Mandaveli, Chennai 600028.
Website:	BharatMatrimony.com

First of all, we have been using your matrimonial services for four years now. Recently, we took up a premium service for Rs 25, 000 based on recommendations of your sales team.

All fine till your customer relationship personal attached to our account was questioned over the slow - paced response to our queries. After some initial response, she admitted that it will be difficult to handle our issues and offered to close the service and refund the amount. Since we found that it was the better available option we agreed to it despite a reduction of Rs 3813 from the original sum of Rs 25, 000 paid. All these due to no fault o[censored]s but Bharat Matrimony.

Now the fun starts. A credit note for Rs 21, 186.44 was made vide serial no of credit note : CTNBM[protected]. on Jan 11, 2021. Today, February 10, 2021, I am yet to receive the refund despite repeated calls made to relationship personal and customer care.

Today's call made to customer care no: [protected] was the ultimate. The entire call lasted 26 minutes . I had only one question. Since you say the money due to me has been refunded can you please indicate the bank and account no. to which the refund is made. Sir, "the money has been refunded", was the refrain from the call centre personal. Due to my persistence, she was kind enough to take up the matter with the finance dept and her dept higher ups. The answer was the same. Money has been refunded to your account. But to which bank account. " Our company cannot reveal the details as we do not have it". " Since you have troubled me a lot despite giving you the same reply, I am cutting the line". So much for customer service

Since the relationship manager had asked for my bank details at the time of terminating the service, I took a copy of my bank passbook and forwarded to her. I have been checking my bank account for the last two months to no avail.

Please note that the original invoice ITNBM[protected] for Rs 25, 000 was made on December 1, 2020.

Now, please tell me what should be my next move.