Bharti Airtel — 4G data theft. | |||
I didnot use my 4G wifi from 20th and 27th june 2015. When I attempted using the wifi it was very slow inspite of it being the start of the billing cycle. I callee airtel's call center and was surprised to hear that my 7GB has been consumed. The billing cycle started on the 20th. It is not possible to use 7GB when the wifi was not used!. The wifi is password protected. I sent several mails to [protected]@airtel.com asking them to provide the website details which have been visited using my connection but after months of biting around the bush, tjhey finally told me that they cannot give me the list of websited visited as it was user personal data. I am the user here but I was denied my only way of proving that it was not me who had used the data. I didnot use my wifi after this incident and now airtel is demanding bills of those periods as well! I want a complete detail of the websites visited in the month of May, June and july 2015. My LTE airtel data card number is : [protected] Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 16th September 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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