[Resolved]  Bharti Airtel — Airtel - Airtel Dongle not activated even after around one week from Touchpoint services

Address:

Bangalore, Karnataka

I placed a request in airtel.in for a 3G Dongle, Immediately i got call from dealers and the next day dongle and the SIM card was delivered at my doorstep but they did not give me the SIM number and they informed me that there will be an address verification tomorrow post that it will be activated immediately. Post that no one is receiving the phone from Touch Point helpdesk and i called Airtel customer care 10 times every time i got contrasting replies such as once i was informed your address verification is done hence you dial a toll free number from your alternative number your dongle will be activated. When i called that toll free they are saying Address verification is not completed yet. When i called Airtel customer care again they informed yes, the address verification is not completed and we will not take any complaint without mobile number and Touch point helpdesk is not picking up the phone to get the mobile number. When i informed this to customer care i got the reply as buy a new SIM. I do not want to waste another 1 week by calling customer cares without any luck. All i want is the money back which i paid to the dealer.