[Resolved] Bharti Airtel — balance deducted whithout any reason

Raghugan Sharma

Address:

Rewari, Haryana

I raghugan sharma my phone no. [protected]. I am customer of bharti airtel from rajasthan circle. Yesterday (07. 06. 2015) they deducted my 32 rupees. When i asked them for reason they told me that this was your data charge while i have 10 mb data left in my account. I i have also told these things to them but they refused to return my money. They cheated me. I have 10 mb data left till now. And they not informed me why they deducted my balance till i didn't ask.

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May 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2015

Airtel Customer Care's response Dear Mr. Sharma,

This is with reference to your post dated 08 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jun 09, 2015

Updated by Raghugan Sharma I called customer care ttwo times and got two different reasons for my balance deduction.once they told me that my balance deducted because I opened a big file but I have only 10 mb data left in my account. And other one told that my first account balance is zero so they deducted my balance.when I asked that what can I do with my 10 mb data.he told me that once you off your mobile data then on it again.and then I can use my remaining data.what hell it is? So it is clear that they're cheating customers.

Jun 09, 2015

Updated by Raghugan Sharma Sir I want my solution in written from bharti airtel

Jun 10, 2015

Updated by Raghugan Sharma What they replayed me. it is not the solution of my problem.
I want solution why they deducted my balance.And why they are not refunding my balance.

Dear Mr. Sharma,

This is with reference to your post dated 08 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd