[Resolved]  Bharti Airtel — Bill Payment Related

Address:

Mumbai City, Maharashtra

Hello Folks, This is Roshan Jadhav, I am basically stays in mumbai. My mobile no is [protected], i am using this connection since last 4-5 years or so. In the month of june and july i have been charged with late payment charges. Below are details : 1) For may, bill payment date was 24th may, but i made payment on 29th may, reason being i was in Manali & Shimla for my honeymoon, i came to mumbai on 28th and immediately on 29th i paid your charges. Still i am charged with Late Payment Fee. You can check my call details, you will get to know that i was in manali. I have been charged with Roaming charges as i was ther in shimla and manali. I dont mind with those charges. but for 4 days cant you consider reversal of late payment charges. 2) For June payment i did not made payment as i was stuck in media activities as there were issues with BJP government and other, so i used to travel continously to pune, delhi because of which i did not made payment. when i got to know about these charges i asked your customer care team for the reversal of that amount. I am ready to pay amount after reversal immediately. Today on July 23rd i called to you customer care no, My call got connected to miss Naina More, she said we can reverse 1 month late payment charges but not for 2 months. then i asked her to escalate call to senior so she said there is no senior available on floor. so insisted her to connect again then she kept me on hold for 6-7 mins, i was on hold for 6-7 mins and call got transfered to Mr Saini Singh, as per his conversation he is floor manager, but his english was terrific. Airtel is big brand and your floor managers dont know how to speak in english. I think these are worst days for Mr Mittal and Bharti Airtel company that they dont have floor managers who can speak english and who can understand customer's concern. If my issue will not resolved within next 2 days, i will escalate these things to senior management of Bharti Airtel. Being Media Person its not difficult for me to get their email id's. So treat this on urgent basis and do the needful Thanks & Regards Roshan Jadhav [protected]