Bharti Airtel (Broadband) — Airtel broadband - SBL/EXL/00151 , shifting issue from chennai / bangalore and no refund

Address:	Airtel, mogappair branch
Website:	www.airtel.in/broadband-customer-care

Date of incident reported : 22/06/21
Client : Airtel broadband

Description of incident

Details of calls made to customer care
22/6/21
23/6/21
4/7/21
5/7/21
9/721
11/7/21
12/7/21
13/7/21
22/7/21

I had airtel broadband connection in chennai from May 2020, i had requested for connection shift from chennai to bangalore and it was accepted and all of sudden and several follow up with customer care, they said they will provide connection however past 1 month am not able to get correct details. I had 3 month payment plan, which i used for month remaining months is not re funded and not they are not ready to provide proper connection to us in Bangalore.
I had been lot of mental pressure and no proper communication from customer care in all calls / follow up i made to customer care.

No proper escalation to next level, customer car is communication irrelevant and hiding information and giving wrong commitments to the customer and there is no response call from customer care, every time each and every customer care picks trying to cheat customer with improper message.
It made me to waste time and money from Airtel with poor customer care to cheat the customers.

Inspite of all follow up call there is no response from airtel, kindly requesting to Solve the issue

With regards
Sasi kumar