[Resolved] Bharti Airtel — Broadband connection issues and no response to complaints | |||
I am using an airtel broadband connection (kolkata) which stopped working from january 16, 2017 due to some signal issues. Ever since then i have made complaints at various forums so that someone from airtel can connect with me and resolve the issue. But looks like no one at airtel takes customer service seriously. I am following up everyday with mails, messages but no one has contacted me yet. Of course, the signal is not there yet. And basically since the last 15 days i have no net connection at home and i am fed up of chasing airtel fora revert. Was this information helpful? | |||
Mar 13, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Feb 02, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 31 January 2017. We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Feb 07, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 31 January 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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