[Resolved]  Bharti Airtel — Broadband Hidden Charges -

Address:

Bangalore, Karnataka

Hi, Account No. [protected]_kk - Ph. No. [protected]. Last Month i.e., May 2014 i had frequent disconnection issue i have raised an compliant on behalf of that. Technician from airtel came to my place and updated the firmware of my modem and they have changed some setting on my wifi router. But still i had the frequent disconnection issue i have called the cancellation department and told them to resolve the issue permanently they promised me they will resolve the issue within 12 hours. But after 2 days only the technician came and told me there is some problem in my wifi router which was they earlier techinician who has spoiled my router. I called the customer care and told them to disconnect the connection they try to convince me but i have not accepted any of their promise because of the earlier complaints. Later someone from cancellation department and promised me they will replace my wifi modem free of cost and given an waiver for the disconnection days. The replacement happend immediately but on June 6, 2014 i have received and SMS saying that due to the rise in inpucost my rent has increased with 100 rs. which is definitely and hidden charge for which they given the modem . The airtel is cheating the customers by this way. I am looking for some alternate connection once i got the connection i will definitely not stay with airtel becuase they are cheating their customers with these hidden charges. Also i have 4 Mobile and one more broadband connection in my name i will cancel all the connection. Please be aware of the hidden charges and raise your complaint here so that other customers will understand the charges pur by airtel. Thanks, Saravanan