Bharti Airtel — Charged for unused 2G Internet

Address:

Chennai, Tamil Nadu

I'm a airtel customer ever since i started using a mobile phone. I activated an unlimited GPRS plan (2G) via customer care on 13-Nov-2013 and had it deactivated on 09-Dec-2013 before renewal ot its one month cycle but I was charged about Rs.143 (+tax) in the next bill nder Mobile Internet charges. They have already charged 125 in the Dec 2013 Billing cycle. Again they charged in Jan 2014 bill also. My bill cycle ends in 05 of every month.On further inquiry with the customer care people, I was notified that, even for a one day usage of intenet (from 05 to 09 of Jan 2014), Airtel will charge Rs.125( cost of a monthly 2g pack) plus for the 5 days usage in Jan, they again changed Rs.18 (+tax). They are now saying that 2G internet doesn't charged on prodata basis which i was not informed durin the activation and deactiviation of the internet plans. On complaining I got an explaination saying that this is the process and all the charges are legible as I was not informed about their so called policy when I was provided the service neither later while deactivation. I don't get it how do they expect the customer to know about all the policies without informing them. I would appreciate if my problem is resolved as soon as possible.