[Resolved] Bharti Airtel Chennai — operators in Airtel gives false hope to customer. | |||
I recently moved to Chennai, I was in need of Internet so I booked for Airtel broadband connection online. I paid 500 for the booking. Waited for 2 days as they said their executive will contact me with the details within 48 hours but no, I had to mail them back to enquire about the matter.They replied my mail saying the usual and my case being registered, told me to wait again. Sure, I waited again: lost in vain. Mailed them again, same reply with a word or two added/remove, same-same and it goes on. Eventually, I mailed them seeking refund and I got a reply, it was a usual reply but this time a line added to it "We seek your kind co-operation in this regard" (seriously?). I don't know if it's the word refund or a miracle, someone from Airtel called me up(finally)saying he's calling from his office( must be big), he asked for my address. I said I'd text him the address in his number, I texted twice the address to his number. Since I was aware of them I knew I had to wait so I waited 3 days. No reply, no signs of that someone too so I called him up. He was speaking tamil at first, I told him about the broadband then he realized it was "Job" so he told me he'd call me back after 10 minutes. Funny thing is, his 10 minutes is not over yet. Good Grace! Someone tell him it's going to be a week. p.s- I don't need the connection and the refund too. 1 Thumps down to Airtel, hope they start treating their customer right else another thumps down might follow. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Sir/Madam,
This is with reference to the bill number[protected] bill date April 7, 2011 for my Airtel Mobile No: [protected] - Relationship Number[protected]
I have been holding this particular number since the year 2000. I have never faced any Billing issue for the last 11 years. This current month's billing has come as a shock to me. My amount has been arrived at 4793.31 as opposed to my average bill of around Rs. 1500. I had activated the 3G facility on my mobile phone a couple of months back. My first billing after the 3G PLAN of Rs 100 rental a month was activated was Rs. 2346. This amount was justified as I had used the services when I was on roaming usage in Kerala.
This amount of Rs. 4793 is totally not justifiable, as I am always 99% on WI-FI connection at my office as well as my residence. I had activated the 3G service only to use it as required whenever I do not have access to a internet connection. I was prior to this using a 2G service. I am at my office from 11:00 in the morning to 6:00 in the evening. The moment I reach office, my connection automatically changes to WI-FI and so I will not have to use the 3G service at all. Once I reach my residence, I again have my WI-FI activated as I have an Unlimited Broadband plan at home too. Infact my WI-FI at my residence is switched on almost the time round the clock. My residence number is 42642129. You can have this checked at your end.
I would like you to have my bill checked as there is a huge discrepancy in the billing. There have been amounts mounting to around 500 to 600 on certain days and that too around late evenings to midnight which is next to impossible. Whenever I browse the internet at home, I make it a point to check if the WI-FI is switched on before I even attempt to make a browsing. In such circumstances how can I be billed for the 3G usages of 344578 duration/volume costing 5277.90, and in fact I use my laptop with the WI-FI connection for any of my work. The phone is not used for any major browsing, except for checking my official mails, for which anyways, I always check if the WI-FI is activated always to avoid using the cost of the 3G service.
This is a very very big discrepancy in the billing, and is not justified by any cost. You have to check my residence number of 42642129 in which you can verify that the WI-FI is always on. It is very difficult for me to make such a huge payment. I request to you to investigate into this at the earliest and provide me a fair and justifiable answer to my problem. I had a very high regard for Airtel and wanted to always use the 3G services, but after such a unjustifiable billing, I was forced to cancel my 3G services yesterday afternoon with immediate effect.
Regards
Shivaji Prabhakar
[protected]
This is with reference to the bill number[protected] bill date April 7, 2011 for my Airtel Mobile No: [protected] - Relationship Number[protected]
I have been holding this particular number since the year 2000. I have never faced any Billing issue for the last 11 years. This current month's billing has come as a shock to me. My amount has been arrived at 4793.31 as opposed to my average bill of around Rs. 1500. I had activated the 3G facility on my mobile phone a couple of months back. My first billing after the 3G PLAN of Rs 100 rental a month was activated was Rs. 2346. This amount was justified as I had used the services when I was on roaming usage in Kerala.
This amount of Rs. 4793 is totally not justifiable, as I am always 99% on WI-FI connection at my office as well as my residence. I had activated the 3G service only to use it as required whenever I do not have access to a internet connection. I was prior to this using a 2G service. I am at my office from 11:00 in the morning to 6:00 in the evening. The moment I reach office, my connection automatically changes to WI-FI and so I will not have to use the 3G service at all. Once I reach my residence, I again have my WI-FI activated as I have an Unlimited Broadband plan at home too. Infact my WI-FI at my residence is switched on almost the time round the clock. My residence number is 42642129. You can have this checked at your end.
I would like you to have my bill checked as there is a huge discrepancy in the billing. There have been amounts mounting to around 500 to 600 on certain days and that too around late evenings to midnight which is next to impossible. Whenever I browse the internet at home, I make it a point to check if the WI-FI is switched on before I even attempt to make a browsing. In such circumstances how can I be billed for the 3G usages of 344578 duration/volume costing 5277.90, and in fact I use my laptop with the WI-FI connection for any of my work. The phone is not used for any major browsing, except for checking my official mails, for which anyways, I always check if the WI-FI is activated always to avoid using the cost of the 3G service.
This is a very very big discrepancy in the billing, and is not justified by any cost. You have to check my residence number of 42642129 in which you can verify that the WI-FI is always on. It is very difficult for me to make such a huge payment. I request to you to investigate into this at the earliest and provide me a fair and justifiable answer to my problem. I had a very high regard for Airtel and wanted to always use the 3G services, but after such a unjustifiable billing, I was forced to cancel my 3G services yesterday afternoon with immediate effect.
Regards
Shivaji Prabhakar
[protected]
Dear frankiel,
This is with reference to your post dated 05 May 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 05 May 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Frankiel,
This is with reference to your post dated 05 May. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 05 May. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Bharti Airtel Chennai — Extra Charges on bill
Im using Broadband connection of Airtel[protected] for the past 4 months. Intially i had lot of connections regarding disconnection. But now its okay but speed of the connection is still slow.The real problem is " The have charged for a landline connection which im not atall using ". I have done everything promptly from my side by giving a mail regarding the bill immedieatly after receiving the bill.At that time they said this will be sorted in a stipulated time frame & the time frame was also given. But no one contacted either by mail or by contacting me by phone.Even i asked them to provide the telephone numbers to whom the calls were made.Now when i gave a mail as the delayed charges comming into play, they reply stating that they have sorted the issue.
Im really fedup writing to them & i have all kinds of proof regarding my writings to Airtel.