Bharti Airtel — False Bill Generated

Oct 21, 2015

Updated by Bharat Pratap Singh Hello Consumer complaints

I am Bharat, I have purchased a Airtel Prepaid number from Gurgaon. during the month of august, but at the end of august i gave my number for changing into postpaid.I have took a Postpaid plan Connection of your Airtel 299 Plan.used it for 1 Month but later i was not satisfied with the Postpaid plan, that's why again during first week of September went to *Varun Connectivity airtel center Located in sector 31 Gurgaon. for changing my postpaid account to prepaid, i submitted my pending bill and all other data/voice calls outstanding bill that day it self. and they again migrated my number in prepaid plan.

but on oct 8 i received a message from Airtel (DZ-AIRPMT) that says:-

"" Dear Customer, you have received an alert regarding your Airtel account No. ( My account no) ., having an outstanding of Rs. 1225.81. Request you to make the payment at the earliest. For any assistance call [protected] from monday to saturday between 8 am to 8 pm. To make payment visit at www.visa billpay .in ""

Now on the given number i called and checked they told me the same thing that i have to pay the amount, i declined them about the information because i have already paid my whole postpaid bill and successfully transferred again to prepaid plan. but they told me that i have used the sim, and airtel takes money for migrating too, that is migrating charges.

but at the time of porting again to prepaid they ( varun connectivity airtel ) never told me about the charge of migrating.
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Please i kindly request you to solve this matter as soon as possible.