Bharti Airtel — Internet speed problem on my Postpaid 3G mobile no. [protected] installed on my iPad2.

In reference to my above-mentioned complaint, I am also submitting herewith as proof my letter of 12 January 2014 to Airtel Customercare and the reply mails dated 13 January 2014 and 19 January 2014 from the Airtel Customercare is also attached as a proof. After 19 January 2014 the Customercare is not responding to my mails and is completely silent.

Dr. ZH Khan
_____________________________________________________________________________
MY FIRST COMPLAINT
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To: [protected]@in.airtel.com>
From: Zahid Husain Khan>

Speedtest.net Mobile Result: Mobile no. [protected] with Airtel 3G connection.
January 12, 2014 at 7:32 PM

Sent - Yahoo!


For three weeks, from 21 Dec 2013 to 11 Jan 2014, I was out of Delhi, in Guwahati, Assam. In Guwahati the Internet speed was good. However, fter returning to Delhi I am again facing the same extremely poor Internet speed problem that I had been regularly complaining to Airtel in the past few months. But in spite of repeated assurances the company has failed to take any measures to rectify the problem.

I am sending herewith the latest speed test results of 12 Jan 2014 and giving the last chance the Airtel to solve the problem, failing which I will have no option but to take necessary action against the company.

Dr. ZH Khan

Dear Mr. Khan,

This is with reference to your post dated 25 January 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Dear Mr. Khan,

This is with reference to your post dated 25 Jan. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Dear Sir,

I have informed through email on 29 January 2014 to Airtel Presence that my above mentioned 3G mobile sim is installed in my ipad2 and hence you are unable to talk to me on that number. In the same mail I have also given you my alternate mobile number [protected] and am awaiting for your call, if so needed.

Now 20 days have passed since the complaint was launched, but there has been no action from Airtel to resolve the speed problem.

ZH Khan

Twenty days are over since the first complained was made to Airtel Customercare on 12 January 2014. No action has yet been taken by Airtel to solve the 3G speed problem. No one called me even after I provided my alternate contact number.

Here is the latest 3G speed measurement result of last night and earlier days. HORRIBLE SPEED!

The first complaint regarding very slow Airtel 3G Internet speed was made on 12 January 2014. One full month is now over, but no action has been taken by Airtel. It is impossible to work on my iiPad in the evenings and nights when I am at home and need it badly. Initially there were telephonic assurances given by Airtel customers service, but now they have stopped communicating completely.

Now that the AAP has taken over the reigns of Delhi, there is a slight hope that the Government can do something by getting the Airtel services audited.

Here is the latest speed test measurement result. The 3G speed is found to be a few Kbps. Still the company is not ashamed of cheating its customers.

Dr. Zahid H Khan